Shipping Policy

Free shipping to Portugal, using the method indicated in the shipping costs table.

STRETS does not ship orders weighing more than 10 kg.

1. Shipping destinations: STRETS ships to the following countries: Portugal, Germany, Austria, Belgium, Czechia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Norway, Poland, Sweden. We do not ship to the countries listed in “Shipping Restrictions”.

2. Shipping costs: The prices shown on each item do not include shipping costs. The shipping cost is displayed during the checkout process and refers to the entire order. Shipping cost depends on the delivery location, weight, and shipping method chosen by the user. To know the shipping costs of an order, the user must add the products to buy to the "shopping cart" and proceed to the checkout, confirming the amount of the shipping costs.

Shipping costs are calculated according to the following table:

3. Order acceptance: Orders will be processed if the information provided is complete, and if the address is included in the above-mentioned list and not specified in the below-mentioned restrictions.

4. Delivery times: Once the order has been confirmed and the payment received, orders will be dispatched. Payment processing times vary depending on the payment method selected. Orders are usually dispatched on the same day if order payment is confirmed by 14:00 GMT, except if a force majeure situation arises, such as technical failures, occasional unavailability of stock or other reasons. Orders are only processed on business days and hours. Delivery times are usually as follows:

• Deliveries are made within 2 - 5 business days for Portugal mainland and Spain.
• For Madeira and Azores, deliveries are made within 2 - 5 business days.
• For the Spanish islands, the delivery time may take 3/5 business days. The Spanish tax identification number must be indicated on the invoice to minimize delays at customs.
• For Europe destinations, deliveries usually take between 3 – 7 business days, during standard business hours of the respective country.

5. Delivery delay: STRETS will always strive to meet the estimated delivery dates, but unforeseen circumstances or problems in the recipient zone may delay the delivery of orders. STRETS shall not be liable for any delay or default in the performance of its obligations as long as this default is caused by a force majeure, that is an event, act or omission, beyond its reasonable control. STRETS will notify the User whenever any event occurs that can result in missed delivery date, giving the User the option of terminating the contract. By not expressing this right, we assume that the User is still interested in the article and consent the delivery beyond the original delivery date.

6. Tracking order: As soon as the order is shipped, Customer receives an email notification linking to the tracking page from where Customer can follow the status of the order from shipping to delivery, except in cases where the shipping is made by a another carrier. STRETS and the Customer can communicate via WhatsApp through all process. If several deliveries’ attempts are unsuccessful, the order is forwarded to the Post Office and the Customer receives a tracking number.

7. Reception of the order: Customers makes sure that someone is at the address provided on business days from 9:00 to 19:00 GMT to receive the order. For some countries, shipping must clear customs before delivery at the client's responsibility.

8. Shipping restrictions: STRETS do not ship to PO boxes or to countries outside the European Union. Within the European Union we do not deliver to the following territories: Heligoland Island and Busingen territory of the Federal Republic of Germany, Ceuta, the Canary Islands, the Balearic Islands and Melilla of the Kingdom of Spain, Livigno, Campione d'Italia and the national waters of Lake Lugano of the Italian Republic, the territories of the French Republic referred to in article 349 and 355(1) of the Treaty on the Functioning of the European Union, Monte Atos of the Hellenic Republic and the Aland Islands of the Republic of Finland.

STRETS does not ship orders weighing more than 10 kg.

9. Customs restrictions: STRETS is not responsible for restrictions on the entry of goods/products into certain territories, nor for the existence of customs limitations. Any amounts (fees, taxes, customs duties, or others) inherent in the introduction for consumption, customs clearance or retention in customs in the country/territory, are the sole responsibility of the Customer, and there are no indemnities and/or refunds of any kind. It is up to the customer to check with the local import authorities which additional procedures are necessary.