Privacy Policy

STRETS online store is SUNBOW, LDA’s responsibility, fully aware of the importance to protect its clients and its online users’ privacy. SUNBOW is therefore committed to the protection of the personal data entrusted to it, establishing a duty of information and a commitment to transparency regarding compliance with the legislation in force on data protection.

This Privacy Policy aims to comply with the general rules regarding privacy and the processing of personal data collected in strict compliance with the legislation in force in this field, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("General Data Protection Regulation" or "GDPR"), and respective national law (No. 58/2019 of 8 August).

SUNBOW reserves the right to change or update the Privacy Policy.

By using our website, you consent to the terms of this Privacy Policy.

1. Responsible for Data Protection: The entity responsible for the processing of data is SUNBOW, LDA, legal person number 517644215, Rua da Fonte, 665, 4 Esq, 2410-261 Leiria.

If you wish to contact the responsible entity, please write us to that address, or send an email at: [email protected].

2. Purpose of this Privacy Policy: This Privacy Policy is based on principles that we considered important to build trust with the users of our online shop:

• Respect for users’ personal rights, their privacy and safeguard of their personal data, their will, and preferences, ensuring a simple way of communication.
• Use of safe technology and respect of best practices: we work with external service suppliers that ensure the safeguard of data; we follow the best practice recognized on this field area; we assure that the personal data are treated in Portugal, in accordance with the law and the recommendation of specialized entities.
• Strictly necessary data: we only gather strictly necessary data for our business activities and this data will not be used for any other purposes other than those previously disclosed.

3. What information do we collect?: SUNBOW respects your right to privacy and does not collect in this site any personal information without your express and explicit consent. The personal data collected and treated are the one voluntarily provided by the user through the completion of the forms of this website.

Visiting this webpage does not require any personal information from user, except when login is necessary and authorized by the user himself for identified purposes, in the terms stated below.

To place an order, personal data will be required, such as: name, email address, shipping and/or billing addresses, tax identification number, telephone/cell number.

4. Purpose of Data Collection: The purpose of processing data is to manage and process the orders, carry out the shipping and returns and fulfilment of legal obligations such as invoices; as well as analysis and processing requests of information, suggestions and complaints from the Customers, assessment of services provided by STRETS.

When Customers give their consent, the data collected allow to inform them, through email, about stock availability, new articles arrival, offers, opportunities.

SUNBOW ensures that the processing of personal data is carried out within the scope of the purposes for which they were collected or for purposes compatible with those purposes; collects, uses, and retains only the minimum personal data that is needed for the purpose for which is it collected; treats personal data for legally prescribed purposes or for the pursuit of services at the request of the Customer.

5. Data Storage: Users’ personal data is stored on cloud servers located in the European Union. These servers are maintained and protected according to the highest security standards and always respecting the applicable privacy laws.

Personal data will be kept for the period necessary to provide the services and its billing and for the purposes mentioned to in the paragraph on the purpose of data collection.

6. Data Sharing: SUNBOW does not license nor sell personal data of its customers to third parties for marketing purposes.
Data collected is only transmitted to SUNBOW’s service providers, namely shipping provider, storage companies, website hosting companies and payment providers. These services providers with whom SUNBOW works with will only process the personal data of customers exclusively for the purposes established and in compliance with legal obligation on personal protection data, safeguard of information and other applicable data protection laws; only the personal data necessary to meet the identified purpose will be disclosed.

Any entity subcontracted by SUNBOW will treat the personal data of its users in SUNBOW’s name, adopting all technical and organizational measures to protect the personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination, or non-access. authorized and against any other form of unlawful treatment.

The data sharing will always require consent of the customer for marketing purpose.

To comply with legal obligations, SUNBOW may have to disclose the personal data of customers to authorities or third parties.

7. Users’ Rights: The User may at any time, in accordance with the law in force, exercise directly and on his own initiative the following rights: the right to be informed; the right of access; the right of rectification; the right to be forgotten; right to object to direct marketing, including profiling; the right to object to processing based on legitimate interests; the right to data portability; the right to restriction and the right to lodge a complaint with the supervisory authority.

All these rights can be exercised by the data subject through a written request to the abovementioned contacts, indicating unequivocally the right they wish to exercise; a scanned copy of the user’s ID or passport shall be requested to prove the identity of the user.

We inform that you can complain to the National Data Protection Authority, if you think your data protection rights have been breached.

If you wish to file a complaint with a supervisory body, please contact us beforehand, so that we can proceed with a series of steps that will certainly meet your needs.

8. To whom this Privacy Policy applies: Our privacy policy applies to all our coworkers, customers, and visitors of the website and to all services provided by us.